MENÜ
Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
 |
Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sectorPaul PietyraTouchpoint 14 (2023)https://doi.org/10.30819/touchpoint.14-1.01 pp: 6-9 2023-08-18 |
Pietyra, P. (2023). Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector. Touchpoint, 14 , 6-9. doi:10.30819/touchpoint.14-1.01
@article{Pietyra_2023,
doi = {10.30819/touchpoint.14-1.01},
url = {https://doi.org/10.30819/touchpoint.14-1.01},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
pages = {6-9},
author = {Paul Pietyra},
title = {Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-1.01},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
pages = {6-9},
author = {Paul Pietyra},
title = {Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector},
journal = {Touchpoint}
Abstract
French industry in general, and the country’s energy sector in particular, is facing a massive shortage of qualified talent. The employee experience is becoming a key issue in the ability of companies within the sector to both operate their services, and gain (and retain) their customers.
Buying Options
(D) = Within Germany
(W) = Abroad
(W) = Abroad
*You can purchase the eJournal/ePaper (PDF) alone or combined with the printed journal (eBundle). In both cases we use the payment service of PayPal for charging you - nevertheless it is not necessary to have a PayPal-account. With purchasing the eJournal/ePaper or eBundle you accept our licence for eBooks.
For multi-user or campus licences (MyLibrary) please fill in the form or write an email to order@logos-verlag.de
Logos Verlag Berlin GmbH, Georg-Knorr-Str. 4, Geb. 10, D-12681 Berlin, Tel.: +49 (0)30 4285 1090, FAX: +49 (0)30 4285 1092 Datenschutz