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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Implementation? Servicedesign alone is not the answerMarianne Brierley, Joanna Evans, Alex Nisbett, Isobel SeacombeTouchpoint 14 No. 3 (2023)https://doi.org/10.30819/touchpoint.14-3.03 pp: 18-21 2024-03-11 |
Brierley, M., & Evans, J., & Nisbett, A., & Seacombe, I. (2023). Implementation? Servicedesign alone is not the answer. Touchpoint, 14 (3), 18-21. doi:10.30819/touchpoint.14-3.03
@article{Brierley_2023,
doi = {10.30819/touchpoint.14-3.03},
url = {https://doi.org/10.30819/touchpoint.14-3.03},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {18-21},
author = {Marianne Brierley, Joanna Evans, Alex Nisbett, Isobel Seacombe},
title = {Implementation? Servicedesign alone is not the answer},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-3.03},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {18-21},
author = {Marianne Brierley, Joanna Evans, Alex Nisbett, Isobel Seacombe},
title = {Implementation? Servicedesign alone is not the answer},
journal = {Touchpoint}
Abstract
As service designers, we might like to think that service design is all that’s needed to deliver great services. Of course the truth is that implementation is a ‘team sport’ and we cannot be effective without collaborating, challenging and even compromising with the many others we work with.
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