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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Resolving Implementation Conflicts in Service Design: The ‘Evaporating Cloud’ toolRicardo MartinsTouchpoint 14 No. 3 (2023)https://doi.org/10.30819/touchpoint.14-3.13 pp: 68-70 2024-03-11 |
Martins, R. (2023). Resolving Implementation Conflicts in Service Design: The ‘Evaporating Cloud’ tool. Touchpoint, 14 (3), 68-70. doi:10.30819/touchpoint.14-3.13
@article{Martins_2023,
doi = {10.30819/touchpoint.14-3.13},
url = {https://doi.org/10.30819/touchpoint.14-3.13},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {68-70},
author = {Ricardo Martins},
title = {Resolving Implementation Conflicts in Service Design: The ‘Evaporating Cloud’ tool},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-3.13},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {68-70},
author = {Ricardo Martins},
title = {Resolving Implementation Conflicts in Service Design: The ‘Evaporating Cloud’ tool},
journal = {Touchpoint}
Abstract
Service design, an interdisciplinary approach to creating and refining services, is a complex process involving various stakeholders with differing priorities and perspectives. During its application, conflicts are not uncommon, and they can significantly impede the implementation of service design projects.
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