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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Building Foundations for Successful Service Design ImplementationKim AndersonTouchpoint 14 No. 3 (2023)https://doi.org/10.30819/touchpoint.14-3.16 pp: 87-89 2024-03-11 |
Anderson, K. (2023). Building Foundations for Successful Service Design Implementation. Touchpoint, 14 (3), 87-89. doi:10.30819/touchpoint.14-3.16
@article{Anderson_2023,
doi = {10.30819/touchpoint.14-3.16},
url = {https://doi.org/10.30819/touchpoint.14-3.16},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {87-89},
author = {Kim Anderson},
title = {Building Foundations for Successful Service Design Implementation},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-3.16},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {87-89},
author = {Kim Anderson},
title = {Building Foundations for Successful Service Design Implementation},
journal = {Touchpoint}
Abstract
Service design implementation is an area of growing interest for both practitioners and organisations. By fostering a service design mindset, organisations can not only transform external outcomes but also internal culture.
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